SLA Tracking

Response time targets and breach risk

SO

SLA Tracking

MTTD / MTTR / MTTC metrics vs configured targets

Total Alerts

847

SLA Breaches

23

Breach Rate

2.7%

Avg MTTR

42.5m

critical

42 alerts · 3 breaches (7.1%)

MTTD

8.2m/ 15m

MTTR

18.5m/ 30m

MTTC

35.1m/ 1h

7.1% breach rate

high

186 alerts · 8 breaches (4.3%)

MTTD

15.4m/ 30m

MTTR

38.2m/ 1h

MTTC

1h 13m/ 2h

4.3% breach rate

medium

312 alerts · 9 breaches (2.9%)

MTTD

28.7m/ 1h

MTTR

1h 5m/ 2h

MTTC

2h 5m/ 4h

2.9% breach rate

low

307 alerts · 3 breaches (1%)

MTTD

45.2m/ 2h

MTTR

1h 39m/ 4h

MTTC

3h 35m/ 8h

1% breach rate